Q: Do Home Bass Hotel Packages have a minimum age
A: Yes! The minimum age for all hotel package guests is 21+.
Q: Is there a payment plan for these packages?
A: Yes. The June packages will have a maximum of 3 payments. If you purchase a June Hotel package between Feb. 13th – March 13th it will be 3 installments. March 14th – April 13th will be 2 installments and after April 13th you will pay in full.
Q: Where will I receive my tickets?
A: Music Festival Trips representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets.
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Hotel Package check-in.
Q: Do these Hotel Packages come with After Hours tickets?
A: Yes. Onsite After Hours tickets are included any offsite events will not be included.
Q: What time is check-in and check-out at each hotel?
A: We abide by the hotels’ standard check-in and check-out times, which are:
Avanti Palms Resort & Convention Center Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am.
Q: Is parking provided at the hotel?
A: Hotel parking is not included in the package. Valet and self-parking are available upon arrival for additional fees. As it gets closer to the event, the package purchaser will receive an email with all of the event details.
Q: Can I purchase a Hotel Package for just one night?
A: No. All hotel packages available for this event are for three nights.
Q: Can I add additional nights to my stay?
A: For additional nights, please book an independent reservation for those nights in the same type of room (same bed type) with the hotel directly. Please contact us with your Eventbrite order number, and our hotel team will work to combine your stay. We can be reached at email@example.com or by phone at 1-813-787-2187.
Q: Can more than two people stay in a hotel room?
A: Hotel occupancy is based on the package that we sell, for either two or four guests. We cannot allow additional persons above the package occupancy to occupy the rooms.
Q: My friend is arriving before me, could he/she get into the room before I arrive to receive the wristbands?
A: You will need to add your friend’s name to your room reservation so that they can check into the room when they arrive at the hotel. Please contact us at 813-787-2187 or firstname.lastname@example.org and we will have their name added to the room reservation. Your friend will be able to get a room key to check-in to the room prior to your arrival. You will be sent downloadable PDF tickets for those included prior to the event. Please print these tickets out to exchange for your wristbands at the event. You may exchange your tickets separately if others in your group are arriving at different times.
Q: Can our room be next to our friends? Can they be connected?
A: Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call.
Q: Will my room have a sleeper sofa?
A: The following room types will include a sleeper sofa –
List rooms below
Q: Can I use my MFT package for a contest/giveaway or promote my website/product/event?
A: No. Music Festival Trip’s and Home Bass trademarks, intellectual property, tickets, and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from MFT and its partners. Please see our purchase policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 813-787-2187 or email@example.com to authorize an alternate pickup person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details. You do not have the option to return your package through Eventbrite – if you would like to transfer the package you can with a transfer fee view below:
Any Transfers between:
January 1st – March 1st, 2019 – $35 Transfer Fee
March 2nd – April 2nd, 2019 – $50 Transfer Fee
April 2nd – May 31st, 2019 – $80 Transfer Fee
Q: Am I going to have an amazing time?